All questions related to your profile and managing it

• How can I change my password? 435
• I play in several clubs, can I have a single login? 277
• I have a single account across several clubs, how do I choose which club to display? 210
• A family member wants to become a member, can I add them? 159
• How do I book for a family member? 20
• I've lost my password. How can I recover it? 258
• How do I change my profile photo and information? 21
• I have several accounts: how do I merge them into a single login? 31
• How do I change the site language? 32
• How do I set my personal access code? 35
• My data: download, leave the club, delete my account 20
• How do I become a club member online? 36

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 156
• Why are some cells pink on the board? 397
• How can I make a booking 949
• How can I book with a guest? 257
• How can I edit a booking? 203
• How can I delete a booking? 314
• All courts are occupied. Can I join the waiting list? 99
• What payment methods are available to me for a booking? 135
• How to create an open booking 63
• How to join an open match 43
• Where can I find the court access code (door code)? 34
• How do I withdraw from an open match? 35
• How do I view my booking history? 40
• How do I see the weekly schedule? 23
• How do I find and book at another club? 36

How do I register for a camp or a school?

• Sign up for a tennis lesson 116

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 39
• How do I pay for a booking with my wallet? 29
• How do I split the payment with my partner? 31
• How do I use my restaurant vouchers? 26
• How do I view and pay my invoices? 41
• How do I download my certificates? 21
• How do I send money from my wallet to another member? 19

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 34
• How do I join my club's WhatsApp groups? 36
• How do I take part in the Défi-Plugin (challenge tournament)? 18

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 31
• How do I turn on dark mode? 35
• How do I install the Plugin.ch mobile app? 40
• How do I choose the notifications I receive on my phone? 27
• Where can I find the messages sent by my club? 26

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 21
• The administration home page 18

• Manage access 78
• Manage membership cards 61
• Manage clubhouse 37
• Manage restaurant credit 29
• Manage email sending 39
• Manage invoicing 32
• Manage member groups 33
• Manage registrations 36
• Manage special days 29
• Manage offers 48
• Manage online payments 32
• Manage billing regions 27
• Manage the club manager 30
• Manage challenge tournaments 29
• Manage RFID validation 33
• Manage general settings 44
• Setting up the accounts (general ledger) 23
• Configure EBICS: connect Plugin.ch to your bank 25
• Gate access log 23
• Manage multiple buildings 25

• Create a new court 45
• Manage court groups 53
• Manage booking periods 54
• Manage court usage 51
• List, edit, or delete a court 33
• Manage sports 21
• Close courts 20

• Create a new season 43
• Edit or delete a season 54
• Open the winter season by copying last season 28
• Link a sport to a season 19

• Manage recurrence authorizations 49
• Manage restrictions 36
• Manage subscription type 55
• Create booking prices: per session or per season 34
• Check rates with the rate grid 13
• Manage non-member and pay-as-you-go deductions 23
• Booking without a subscription: the guest subscription 25

• Create an item 47
• Assign an item to a member 33
• Edit or delete an item 35
• Delete an item assigned to a member 28
• Import linked items from Excel 21

• Display the member list 59
• Create a new member 66
• View a member's detailed information 36
• Display a member's operational data 30
• Manage member subscriptions 23
• Import member data 27
• Print member cards 28
• Print and export the member list 29
• Charge an item to a member or a group 34
• Link a member to a group 36
• Edit and delete a member 27
• Search for a member 43
• Managing duplicates: merging two profiles 13
• Managing units to be deducted: personalised hours and non-members 26
• Manage Swiss Tennis licenses 28
• Topping up a member's wallet 32
• Find and reactivate a removed member 18
• Issue a certificate for a member 26
• Managing families 20
• Handling erasure requests (GDPR) 18

• Add a new sponsor 30
• Invoice sponsors 33
• Re-invoice sponsors 33

• Assign and remove a role 36
• Roles and access: create and edit a role 41

• Activating the Lessons module 37
• Creating lesson items 32
• Create, edit, and delete a lesson 44
• Manage lesson groups 31
• Manage lesson enrollments 49
• Prerequisite 53
• Invoice and reminder texts 44
• Teachers' schedule 28
• Grouped payments of registrations (basket) 18
• Change the rate of a registration 22
• Copy a lesson for the next season 22

• Complete management of equipment rental 49

• Find old invoice groups (archives) 47
• Invoice considerations and display 25
• Create invoices 50
• Send invoices by email 38
• Manage payment reminders 39
• Print invoices 34
• List and search invoices 39
• Edit and delete invoices 31
• Invoicing a membership fee or an item: what's the difference? 29
• Automatic reminders for e-mail invoices 15
• Keeping the accounts with the general ledger 24
• Manage family discounts 20
• Import accounts from Excel 13
• Carry an overpayment over to the next invoice 19
• Transit accounts for online payments 41
• How invoice dates are calculated 27
• Annuler une facture ou une ligne déjà comptabilisée 38

• List of bank payments 37
• Processing via bank files 61
• Process a manual payment 46

• Process installments 39

• Managing bookings in the schedule 69
• Configure and use open matches 46
• Manage the set times 35
• Create a promo code and use it 39
• Refund a fixed-hour session that was released and taken again 20
• Moving a booking and creating a recurrence in the schedule 27
• Creating and managing recurrences 28
• The weekly view and the all-sports view 19
• The cash journal and the history of a booking 19
• Manage cash register prices 35
• Offering items with a booking 28
• Deleted bookings and deletion records 23
• Replace a player on a fixed hour 27
• A fixed hour cannot be added: nothing is displayed 17

• Manage automatic emails 35
• Sending bulk emails 30
• Manage messages 48
• History of sent emails 34
• Writing an e-mail with the editor 19
• Birthday and inactive member e-mails 22

• Manage challenge tournaments 38

• Enable partner search 47

• The statistics dashboard 43
• Invoicing bookings from the statistics 17

• Access the program 56
• Booking by a member 47

• Creating and configuring a lesson 41
• Sign up for a tennis lesson 46
• Managing registrations (administrator) 41
• Managing groups and the schedule 40
• Tennis lesson invoicing 36
• Invoicing check and Youth and Sport export 30

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 36
• Adding and editing an employee 27
• Special cases: minor salary, young people, pensioners, LPP 15
• Running the monthly payroll 11
• Entering a compensated absence (army, maternity, illness, accident) 26
• The 13th salary and holidays for hourly employees 30
• Paying salaries and reconciling them with the bank 26
• Correcting an approved payslip 25
• Salary certificates and annual lists 42

You'll find all the questions about booking without an account

• How can I book if I don't have an account 899
• Where can I find available courts in my area? 138
• How can I edit/cancel my booking if I don't have an account? 165